Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt/order number as proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. We process refunds to the same payment method that was initially used at checkout. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will let you know the best address (in Australia) to send it back to.
To return your product, you should email us first and we will let you know the best address (in Australia) to send it back to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return To Sender Fees
It is the sole responsibility of the customer to enter their full and correct address (including Business Name if applicable), ensure that they are available to be contacted for delivery to be arranged (if applicable), as well as collecting their parcel from the collection point (if applicable). We are not liable for any information entered incorrectly in the checkout, which is a secure environment.
For Australian customers, if the parcel cannot be delivered due to the customer's error or is not collected within the Australia Post timeframe and therefore returned to sender (RTS), the parcel is sent back to us as 'Return to Sender.
As this return to sender service is not free (Australia Post charges us), we will require $11 (return to sender fee) + $10 (re-delivery fee). We will contact the customer with options for re-shipment.
If your parcel is returned to sender and you wish to get a refund instead of a redelivery, the 'return to sender' fee will be deducted from the amount refunded.
Please contact firstname.lastname@example.org if you have any questions or need assistance.